Refund Policy

If you need to cancel an order, please contact ORENTEMIST as soon as possible after placing the order.

Cancellation requests may be accepted before an order has been fulfilled or shipped. Once an order has already been processed for delivery, cancellation may no longer be possible.

Where a cancellation of a paid order is approved and a refund is applicable, the payment will be refunded through the payment method or payment processor used for the original transaction.

A refund may be considered where:

• Your order was cancelled and a refund is applicable.
• You received an incorrect product due to an error on our part.
• Your order arrived damaged and the issue is verified.
• ORENTEMIST is unable to fulfil a paid order.
• Another valid issue with the order is confirmed by our customer support team.

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request photographs or other relevant information about the product, packaging, order, or delivery.

After reviewing the issue, ORENTEMIST may offer an appropriate resolution, which may include a replacement or refund where applicable.

Refunds are generally not available for products that have been opened, used, altered, or damaged after delivery due to customer handling.

Because fragrances are personal-use products, we may be unable to accept returns simply because a customer does not like the scent after opening or using the product.

Products that were correctly supplied according to the order may not qualify for a refund solely because the customer changed their mind after the product has been opened or used.

Approved refunds are processed through the payment system used for the original transaction where possible.

Once a refund has been successfully initiated, the time it takes for the funds to appear in your account may depend on the payment provider and your bank or financial institution.

ORENTEMIST cannot guarantee a specific bank processing time after a refund has been successfully submitted.

Where a full refund is approved, the applicable amount paid for the cancelled or affected order will be refunded.

Where only part of an order is affected, the refund amount may be limited to the affected item or applicable portion of the order.

Delivery or other charges may be treated separately depending on the reason for the refund and the circumstances of the order.

If a discount code or coupon was used on an order that is subsequently cancelled or refunded, the value of the refund will be based on the amount actually paid for the order, subject to the applicable circumstances.

A promotional coupon or discount may not necessarily be converted into cash or reinstated after a refund unless ORENTEMIST determines that it is appropriate to do so.

To request assistance with a refund, please contact ORENTEMIST and provide your order number together with a clear description of the issue.

If your request concerns a damaged or incorrect item, include photographs where possible so that our team can review the issue.

If you experience a problem with your order, please contact us before attempting to dispute the transaction with your bank or payment provider. We will review the issue and work with you to determine an appropriate resolution.

Please keep your order confirmation and payment information available when contacting support.

ORENTEMIST may update this Refund Policy from time to time to reflect changes to our services, payment processes, or applicable requirements.

The latest version published on this page will apply to future orders unless otherwise stated.